Return & Refund Policy

At JOKUMO, we want you to be happy with your order. If something is wrong, we’ll make it right. Please read our return policy carefully before requesting a return.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unused
  • In the same condition that you received it
  • In its original packaging where possible
  • Returned with all included parts or accessories

Items that show signs of use, damage caused by the customer, or missing parts may not be accepted.

How to Start a Return

To request a return, please contact us at:

support@jokumo.com

Please include:

  • Your order number
  • The email address used for the order
  • The item you want to return
  • The reason for return
  • Photos if the item arrived damaged, defective, or incorrect

Once your return request is approved, we will send you return instructions.

Please do not send items back without contacting us first. Returns sent without approval will not be accepted.

Return Shipping

For general returns, including change of mind, accidental orders, or no longer needing the item, the customer is responsible for return shipping costs.

JOKUMO will cover return shipping or provide a replacement/refund if:

  • The item arrived damaged
  • The item is defective
  • You received the wrong item
  • The order was incorrect due to our mistake

We recommend using a tracked shipping service for returns. JOKUMO is not responsible for returned items lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at:

support@jokumo.com

Please include photos of the item, packaging, and order details.

After review, we may offer:

  • A replacement
  • A refund
  • Store credit
  • Another suitable solution

Refunds

Refunds are processed after the returned item has been received and inspected.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank or card statement after it has been processed.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, incorrect, or mistaken order.

Non-Returnable Items

The following items cannot be returned:

  • Used items
  • Items damaged after delivery
  • Items returned without approval
  • Items missing parts or original components
  • Gift cards, if applicable
  • Final sale items, if clearly marked as final sale

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@jokumo.com

If the order has not yet been processed or shipped, we will do our best to cancel it.

Once an order has been shipped, it cannot be cancelled and must follow the normal return process.

Refused or Undeliverable Packages

If a package is refused, returned to sender, or undeliverable due to an incorrect address provided by the customer, any refund may be reduced by shipping costs, return costs, or handling fees where applicable.

Please make sure your shipping address is correct before placing your order.

Contact Us

For any return or refund questions, contact us at:

support@jokumo.com