FAQs

Orders are usually processed within 1–2 business days.

Usual delivery time is 3–5 business days after the order has been processed and shipped.

Delivery times are estimates and may vary due to carrier delays, holidays, weather, or address issues.

Yes. We offer free shipping on orders over $25 before discount.

For orders below $25, shipping costs are shown at checkout.

Yes. Current promotion:

Buy any 4 products and save 10%.

The discount is applied automatically at checkout when eligible.

We currently ship to the United States only through our website.

If you are located outside the United States, you may be able to purchase JOKUMO products through Amazon in your region.

If you are located outside the United States, please visit your local Amazon marketplace and search for JOKUMO.

You can also visit:

United States: www.amazon.com/jokumo

JOKUMO products may also be available on Amazon marketplaces in:

• Canada
• United Kingdom
• Germany
• Italy
• France
• Spain
• Belgium
• Ireland
• Mexico
• Netherlands
• Poland
• Saudi Arabia
• United Arab Emirates
• Sweden

Availability may vary by country and product.

We accept returns within 30 days of delivery.

Items must be:

• Unused
• In original condition
• Returned with all included parts or accessories

Please contact us before sending anything back.

No. We do not offer exchanges.

If you want a different item, please return the original item if eligible and place a new order.

For general returns, including change of mind or accidental orders, the customer is responsible for return shipping.

If the item arrives damaged, defective, or incorrect, we will help resolve the issue.

Please contact us within 7 days of delivery at:

contact@jokumo.com

Include:

• Your order number
• Photos of the item
• Photos of the packaging
• A short description of the issue

We will review the issue and offer a suitable solution.

Refunds are processed after the returned item has been received and inspected.

Once approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.